Notification problems
When an announcement goes out and your phone stays silent, the cause is usually one of three things: push was never enabled on that device, an email preference or spam filter, or an event that simply does not send alerts. Here is how to tell which one you have.
How do I turn on push notifications
Push is off until you enable it, and it is enabled per device, so a quiet phone usually just means that phone was never subscribed.
Open Settings, then Notifications. The Push notifications card (labelled "This device") has an Enable on this device button. Click it, and your browser asks permission to show notifications; allow it, and the card flips to "Push is on for this device." Repeat this on each phone or computer you want alerted; enabling push on your laptop does nothing for your phone. The same screen is offered once in the welcome prompt on your first visit, so if you skipped that, Settings is where to catch up.
Push won't enable on my phone
Two causes cover almost every case of a push toggle that will not switch on.
On iPhone, web push only works from an installed app, not a browser tab. The settings card tells you so: "This browser doesn't support push notifications. On iPhone, add Proscene to your Home Screen first, then open it from there." In Safari, use Share, then Add to Home Screen, open Proscene from the new icon, and enable push from there.
If you previously declined the permission prompt, the card reports that notifications are blocked for Proscene in your device settings. Proscene cannot re-ask on its own: allow notifications for Proscene in your browser or device settings, reload the page, and press Enable again.
I'm not getting email notifications
Start with your spam or promotions folder; invite and notification emails are exactly the kind of automated mail that lands there.
Next, check your preference. In Settings, then Notifications, email is the one channel you can switch off (in-app alerts are always on), and it applies to things like announcements and being added to a company. It is on by default, including for brand-new accounts that never touched the settings, but it is worth confirming nobody turned it off.
Finally, know which emails are selective: rehearsal reports are emailed only to the recipients the report manager picks when distributing, so a missing report email may simply mean you were not on that send list. Ask your stage manager to include you next time.
Which events send notifications
Not everything in Proscene notifies, so it helps to know what to expect.
- Announcements notify their audience in-app, by email, and by push, according to each person's preferences.
- @Mentions in rehearsal reports, notes, announcements, blocking comments, and document comments appear in the Mentions list on your dashboard and send a push if you have it enabled. Several mentions in one save are batched into a single alert.
- Being added to a company notifies you in-app and by email if you already had a Proscene account; brand-new invitees get the invite email instead.
- AI script analysis notifies the person who requested it, in-app and by push, when results are ready.
- Rehearsal reports arrive as email, sent deliberately by a report manager to chosen recipients; they do not push.
Scheduled calls do not send alerts when they are created or changed, so make checking your personal calendar a habit and confirm calls through RSVP.