Invite and sign-in problems
Fixes for the moments between "I was invited" and "I can see my show": dead invite links, sign-in dead ends, and things you expected to see but cannot. Almost all of these are recoverable in a couple of clicks.
My invite link expired or says it was already used
Invite emails carry a one-time link, and it lapses after a while. If you click a dead one, Proscene sends you to a Get a new link screen that says "That link has expired or was already used." rather than a login error.
The fix is self-service. On that screen (it is the same form as Forgot your password, linked from the sign-in page), enter the email address your invite was sent to and request a fresh link. That flow doubles as first-time password setup for invited accounts, so you do not need anyone to re-invite you: click the new link, set a password, and you are in. If nothing arrives after a few minutes, check your spam folder, then ask whoever invited you to resend the invite from the People directory.
I signed up but it says my account already exists
This almost always means someone at your company already invited you. Inviting creates your account, so trying to sign up with the same email hits the existing one.
Do not create a second account. The signup form points you to the two ways in: if your invite email is still in your inbox, use its link to set your password. If the invite is old or gone, use the Set / reset password link (the Forgot password form): it sends a fresh link that also works as first-time password setup for invited accounts. If you already set a password at some point, or you originally joined with Google, just sign in that way instead.
I can't see a production I should be on
Membership in Proscene has two layers, and this symptom is nearly always the gap between them. Being invited to the company puts you in the workspace, but each production has its own member list. Admins and producers can see every show in the workspace; everyone else sees only the productions they have been added to.
The fix is to ask an admin or producer to add you to the show itself. They can do it from that production's Cast & Crew board: casting you in a character, dropping you into a team bucket, or adding you to the production team all grant access. If you belong to more than one company on Proscene, also check that you are looking at the right workspace before assuming you are missing.
Why can't I see a rehearsal report
Draft rehearsal reports are intentionally hidden from most of the company. Drafts routinely hold attendance notes, line notes, and incident details that the stage manager has not finished or chosen to share yet, so only report managers (admins, producers, directors, choreographers, creative team, and stage managers) can see a report before it is distributed. Cast and crew see a report once it has been sent out.
If you are cast or crew and a report you expect is missing, it most likely has not been distributed yet: ask your stage manager. If you are on the management side and cannot see drafts, your role does not include report writing; ask an admin to check it. See Distributing reports for how sending works.
I have the wrong role
Your role controls what you can do, from writing reports to editing blocking, and it is set by whoever invited you, so a mis-click at invite time follows you around. You cannot change your own role; Proscene refuses with "You cannot change your own role." even for admins, so someone else has to fix it.
There are two roles to check. Your workspace role is what an admin sees in the company member list under Settings; ask an admin to update it there. Your per-production role is set on each show's Cast & Crew board; an admin or producer can move you to the right bucket. One guard to know about: the last remaining admin of a workspace cannot be demoted or removed until another admin is promoted first. The full role list is in Roles and permissions.